Refund Policy

1. Overview

At Kittysvg.com, customer satisfaction is our top priority. We are committed to providing high-quality digital products including SVG and PNG files. If you are not completely satisfied with your purchase, we’re here to help.

2. Conditions for Refund

Eligibility for Refund
Refund requests must be submitted within 7 days of the purchase date.

Valid Reasons for Refund
We will consider refunds for the following reasons:

  • The product is defective or significantly different from the description.

  • The file is not downloadable or cannot be opened, even after following all provided instructions.

  • The wrong product was purchased and the file has not been downloaded.

3. Refund Request Process

To request a refund, please follow these steps:

Step 1: Send an email to supportkittysvg.com with the subject line: "Refund Request"
Step 2: Include the following details in your email:

  • Full Name

  • Email address used at checkout

  • Order number

  • Detailed reason for your refund request

  • Any supporting evidence (e.g., screenshots, error messages, etc.)

4. Refund Processing

  • We will review and respond to your request within 3–5 business days.

  • If approved, a refund will be issued to your original payment method within 7–10 business days.

  • We may request additional information or clarification before processing the refund.

5. Contact Us

If you have any questions or require further assistance, please don’t hesitate to contact us:

Email: supportkittysvg@gmail.com

We’re always here to support you!

6. Additional Terms

  • We reserve the right to decline refund requests in cases of suspected fraud, abuse, or violation of our terms.

  • This refund policy is subject to change without prior notice. Please check our website regularly for updates.