FAQS

1. How do I purchase a product on Kittysvg.com?

  • Step 1: Browse and select the product you want.

  • Step 2: Add the product to your cart.

  • Step 3: Proceed to checkout, fill in your information, and complete the payment.

2. Can I use the purchased SVG/PNG files for commercial purposes?

Yes! You may use the files for personal and commercial projects. However, reselling, redistributing, or sublicensing the files is strictly prohibited.

3. I'm having trouble downloading or opening a file. What should I do?

If you experience issues downloading or opening a file, please email us at supportkittysvg@gmail.com and we’ll be happy to assist.

4. Can I request a refund if I am not satisfied with the product?

Yes, under certain conditions. Please review our Refund Policy for full details on eligibility and how to request a refund.

5. Can I re-download the purchased files?

Yes. Log in to your account, go to your purchase history, and you will be able to re-download your files anytime.

6. Is my personal information secure?

Absolutely. We take your privacy seriously. See our Privacy Policy to learn how we collect and protect your data.

7. Can I change or cancel my order?

If you need to make changes or cancel your order, please contact us at supportkittysvg@gmail.com as soon as possible. We’ll do our best to help.

8. How do I contact customer support?

You can reach us anytime via email at supportkittysvg@gmail.com. We’re here to help!

9. Which software can I use these files with?

Our SVG and PNG files are compatible with a wide range of design software, including:

  • Adobe Illustrator

  • CorelDRAW

  • Inkscape

  • Canva

  • Cricut Design Space

  • Silhouette Studio (Designer Edition or higher)

10. What types of files can I find on Kittysvg.com?

We offer a variety of downloadable SVG and PNG files including:

  • Icons

  • Illustrations

  • Logos

  • Seasonal and themed designs

  • Clipart for craft projects

11. What are the payment methods available?

We accept most major credit/debit cards and PayPal.

12. How will I receive my purchased files?

After purchase, you’ll receive a download link via email. You can also log in to your account to access your downloads.

13. Do you offer any discounts or promotions?

Yes! We regularly run promotions. Subscribe to our newsletter or follow us on social media to stay updated.

14. Can I request custom designs?

At this time, we do not offer custom design services. However, our collection is updated frequently—check back often!

15. What if the file I downloaded is corrupted or incomplete?

If your file is corrupted or incomplete, contact us at supportkittysvg@gmail.com and we’ll send you a replacement file promptly.

Still have questions?
Feel free to contact us anytime at supportkittysvg@gmail.com. We’re always happy to help!